RETURNS
Cancellations and Exchanges
Please understand that we DO NOT EXCHANGE, or REFUND items because of CHANGE OF MIND
Please choose your artwork carefully. Carefully consider your wall and sizing. It is my recommendation to add a little tape to mark out the size of the work on the wall, choosing where it is to be hung. Remember that computer screens may vary in colour ever so slightly, We use the latest state of the art printing technology and the images that are produced on our website are identical and accurate images received by our printers and have been proof printed to ensure the print reproduction. Make sure you love it, we cannot replace it if you are dissatisfied with the colour or size as they are custom made to order. Having said that, I’ve never had a complaint about colours, quite the opposite.
Cancelling an order
Our artisan printers are notified immediately of your order as we are endeavouring to offer our customers the highest quality, timely service. Should you wish to change or cancel your order, there is a ONE HOUR policy. After ONE HOUR we cannot guarantee a replacement or refund.
Refunds for approved cancelled orders in Australia will be refunded to your original method of payment and may take up to 10 working days as there are various channels involved. Overseas may take up 3 weeks.
Returns due to Defective Items or Damage
With all of the best professional skill and care in the world, accidents will occasionally happen.This is an unfortunate fact of life, rare as it is. When your artwork is delivered it is important that you throughly check it immediately. If your artwork is defective, damaged in transit, or you receive the wrong artwork contact us immediately, so we can resolve the issue immediately.
You have 24 hours after receiving your artwork to notify us
We’ll need photos of
1. The box
2. The shipping label on the box to tally our records/shippers etc.
3. The damage to the artwork/frame.
A replacement will be available and immediately re-ordered if damaged, or if the wrong item delivered. If you notify us after 24 hours after receiving the artwork, we cannot guarantee a replacement.
If a return is required for us to identify the damage, we will pay for the return shipping. In most cases a return will not be necessary for us to arrange a replacement.
Do not return it to the shipper or any other agent. It must be returned to MICHELLE PURVES, One Plus 2 Studios, 6 Mansfield Street, Rozelle 2039 NSW.
For any enquiries related to the above you can always reach out to me at hello@michellepurves.com
